Support Center
Export Support Center for EV Buyers, Dealers, and Importers
Reach the EV sourcing team for quotation follow-up, dealer review, and practical export support that leads to the next business step.
Buyer Support
Use WhatsApp for quick vehicle matching, first-round sourcing questions, and faster buyer-side clarification.
Dealer Support
Use email for dealer documents, proposal review, and formal market-entry or channel follow-up.
Export Support
Use this support center when the discussion needs document routing, delivery clarification, or export responsibility alignment.
Before You Request a Quote
What helps the team give a useful first reply
- Target market or country
- Preferred brands or vehicle classes
- Retail, dealer, project, or fleet requirement
- Expected quotation speed and preferred language
Best Channel
Use the right channel for the right stage
WhatsApp is the fast-entry channel for buyer questions and supply checks. Email is the formal channel once the case needs quotation files, documents, or structured follow-up between teams.
Helpful Pages
Pages That Answer the Next Question
Use these pages if you need clearer quote preparation, buyer guidance, process explanation, or after-sales context before contacting the team.
Commercial Brief
Global EV Sourcing Brief for Dealers and Importers
A surprising number of export conversations stall early because the buyer is asking for pricing while the supplier is still guessing the real market...
View PageExecution SOP
Standard Export Operating Procedure
Understand the core operating procedure used to align quotation handling, order control, document flow, and shipment preparation across export cases.
View PageBuyer Path
EV Buying Flow from Inquiry to Shipment
Follow the practical buying flow from first inquiry to quotation, deposit, inspection, export paperwork, shipment booking, and final delivery coordination.
View PageService Scope
China EV Export Services
Review the export service scope covering sourcing support, quotation matching, inspection coordination, shipping preparation, and buyer-facing documentation.
View PageCommon Questions
EV Export FAQ for Buyers and Partners
Find direct answers on quotation, payment, shipping, inspection, documents, and cooperation so your team can move faster with fewer repeated questions.
View PageAfter-Sales
After-Sales Support for Export Orders
Clarify issue handling, remote support scope, parts coordination, and buyer follow-up expectations for export vehicle orders and dealer projects.
View PagePartner Route
Become an AutoGlobalSource Dealer, Agent, Distributor, or KOL Partner
Join AutoGlobalSource to build a dealer, distributor, referral, or KOL partnership with China EV supply, website support, content assets, and ongoing business guidance.
View PageDaily Maintenance
What the Team Should Check Every Day
- Check homepage hero, primary buttons, and first-scroll sections for broken positioning or generic AI-style phrasing.
- Open one market page, one category page, and one vehicle detail page to confirm layout, taxonomy, and inquiry buttons still work normally.
- Review the quote, dealer, support, and after-sales routes to confirm forms, WhatsApp links, and email actions still match current follow-up practice.
- Scan newly updated page copy for template language, system language, or technical wording that weakens trade credibility.
- Confirm the newest product, FAQ, and market updates still support real sourcing questions, destination concerns, and buyer decision-making.
- Record any page-level issue under the matching route page so future work reuses the same knowledge base instead of starting from zero.
Working Rule
Keep Progress in the Site, Not in Temporary Notes
When a route page, support issue, or conversion problem is found, update the standing reference page that matches that route. This keeps process memory inside the website system instead of scattering it across repeated one-off task notes.
Priority Audit Map
The Pages That Carry Conversion and Credibility
Use this route map during reviews so the team checks high-impact pages in the right order instead of jumping randomly across the site.
Homepage
First Impression and Route Clarity
Check whether the hero, vehicle entry points, and first CTA still push buyers toward real inquiry paths instead of generic browsing.
Open PageMarket Pages
Country Positioning and Buyer Fit
Review whether market pages still match the target buyer language, import route, and commercial positioning for each destination.
Open PageVehicle Library
Category Filters and Product Access
Confirm that categories, filters, and product cards still send buyers into relevant detail pages without layout or taxonomy errors.
Open PageQuote Entry
Inquiry Capture and Commercial Intent
Make sure the quote page still asks for the trade information needed to move from interest into a workable quotation discussion.
Open PagePartner Entry
Dealer and Distributor Qualification
Check that partner-facing language still screens for real channel discussions instead of general contact submissions.
Open PageSupport Hub
Process, Responsibility, and Reference Pages
Keep the support hub aligned with your current buyer process, export boundaries, and the standing knowledge pages linked from it.
Open Page