EV Export FAQ for Buyers and Partners

Can a repeated fault be escalated?

Yes. Repeated failures should be documented and escalated technically.

Can a serious safety issue trigger urgent support?

Yes. Safety-related issues should be escalated immediately with full evidence.

Can a third party make payment on our behalf?

Only if disclosed in advance and accepted after compliance review.

Can accident-history disclosure be checked before we confirm a used-car order?

Usually yes, subject to actual vehicle access and available source information before the unit is locked.

Can annual performance evaluation be defined in the agency agreement?

Yes. Important channel, performance, and responsibility items should be recorded clearly in the written agreement.

Can anti-fraud bank-account verification be addressed before risks increase?

Yes. Early review and written alignment usually reduce misunderstanding and commercial exposure.

Can batteries or battery parts be shipped freely by air?

No. Many battery items are restricted or require strict dangerous-goods compliance.

Can battery degradation be measured against a threshold?

Yes, but only if the policy defines method, threshold, and test conditions clearly.

Can battery degradation threshold reference be defined before claims begin?

Yes. It is better to agree this in advance so claim review and technical communication can move more efficiently.

Can battery SOH be guaranteed on used EVs?

It should only be stated if measured and documented; .

Can booking confirmation window be prepared before vessel departure?

Usually yes, subject to final booking status, document readiness, and port operation timing.

Can charger installation guidance be prepared in advance?

Yes. It is often better to prepare this early for smoother after-sales execution and faster service response.