Can we request direct vessel only?
It may be possible on some routes, but direct services may cost more or be less available.
General
Can destination customs reject mismatched documents?
Yes. Inconsistent values, names, or descriptions can create serious clearance problems. Feasibility depends on OEM policy, MOQ, lead time, and
Can you provide pre-alert package before arrival?
Yes. Pre-alerts help the importer prepare customs and payment steps. The exact details should be confirmed in writing before order.
Can you check whether the route allows Ro-Ro for EVs?
Yes. Route and carrier acceptance for EV cargo should be checked case by case.
Can you prepare both draft and final document sets?
Yes. Draft review before final issue reduces costly mistakes.
Can local holidays affect customs clearance timing?
Yes. Holidays can materially slow port and customs processing. Feasibility depends on OEM policy, MOQ, lead time, and destination-market requirements.
Can we create a standard import document matrix by country?
Yes. A country-by-country matrix is very useful for internal control.
Can you confirm shipping instruction deadline for shipment?
Yes. This should be confirmed according to the booking, carrier rules, and final shipping documents.
How do you handle shipping instruction deadline?
It is handled according to the agreed shipping plan, document handling process, and carrier or customs requirements.