Can out-of-warranty support still be provided?
Yes. Paid technical support and parts supply can continue after warranty expiry.
General
Can we create a VIN-based service history file?
Usually the VIN is available after production or vehicle allocation. Earlier availability depends on the model and supply stage.
Can language of warranty documents be localized?
Yes, but the signed master terms should remain controlled and consistent.
Can you confirm your approach to claim response time target?
Yes. This should follow the agreed quality and warranty process so responsibilities and evidence remain clear.
How do you handle claim response time target?
It is handled according to the applicable quality procedure, warranty terms, and case evidence.
Can claim response time target be defined before claims begin?
Yes. It is better to agree this in advance so claim review and technical communication can move more efficiently.
Can you confirm your approach to root cause report format?
Yes. This should follow the agreed quality and warranty process so responsibilities and evidence remain clear.
How do you handle root cause report format?
It is handled according to the applicable quality procedure, warranty terms, and case evidence.
Can root cause report format be defined before claims begin?
Yes. It is better to agree this in advance so claim review and technical communication can move more efficiently.
How do you handle planned production week during order execution?
This is managed according to the confirmed order process so execution, packing, and shipment remain aligned.