Can you replace a battery pack under warranty?
It may be possible if the claim meets the agreed warranty standard and approval process.
General
Can shipping damage be treated as warranty?
No. Transport damage and product warranty are different matters and should be handled separately. This is normally handled by the
Can you provide an inspection standard in writing?
Yes. We can negotiate and finalize it after order is confirmed..
Can climate affect EV performance?
Yes. Extreme heat or cold can affect range, charging speed, and battery behavior.
Can unauthorized modification void warranty?
Yes. Electrical, structural, or software modifications may void related coverage.
Can using non-approved chargers affect warranty?
Improper charging equipment or unsafe charging may affect warranty coverage.
Can the importer set a local warranty longer than supplier warranty?
Yes, but any extra coverage becomes the importer’s own commercial responsibility unless separately agreed.
How do you define wear parts?
Typical wear parts Will be included and specified in the warranty agreement.
Can a repeated fault be escalated?
Yes. Repeated failures should be documented and escalated technically.