Can you confirm your approach to OEM participation threshold?
Yes. This should follow the agreed quality and warranty process so responsibilities and evidence remain clear.
General
How do you handle OEM participation threshold?
It is handled according to the applicable quality procedure, warranty terms, and case evidence.
Can OEM participation threshold be defined before claims begin?
Yes. It is better to agree this in advance so claim review and technical communication can move more efficiently.
Can you confirm your approach to service-bulletin reference?
Yes. This should follow the agreed quality and warranty process so responsibilities and evidence remain clear.
How do you handle service-bulletin reference?
It is handled according to the applicable quality procedure, warranty terms, and case evidence.
Can service-bulletin reference be defined before claims begin?
Yes. It is better to agree this in advance so claim review and technical communication can move more efficiently.
Can you confirm your approach to quality hold decision process?
Yes. This should follow the agreed quality and warranty process so responsibilities and evidence remain clear.
How do you handle quality hold decision process?
It is handled according to the applicable quality procedure, warranty terms, and case evidence.
Do you supply spare parts for exported vehicles?
Yes. Spare parts support is a core part of sustainable export business.
How do we identify the correct spare part?
Best practice is to provide VIN, part photo, part number, fault description, and quantity needed.