Can you support firmware update package handling?
Yes. The exact support scope depends on the vehicle model, parts availability, and agreed after-sales arrangement.
General
How do you handle firmware update package handling after delivery?
This can be handled through the agreed parts and technical-support follow-up process so field operations stay organized.
Can firmware update package handling be prepared in advance?
Yes. It is often better to prepare this early for smoother after-sales execution and faster service response.
Can you support software release notes?
Yes. The exact support scope depends on the vehicle model, parts availability, and agreed after-sales arrangement.
How do you handle software release notes after delivery?
This can be handled through the agreed parts and technical-support follow-up process so field operations stay organized.
Can software release notes be prepared in advance?
Yes. It is often better to prepare this early for smoother after-sales execution and faster service response.
Can you support local workshop onboarding?
Yes. The exact support scope depends on the vehicle model, parts availability, and agreed after-sales arrangement.
How do you handle local workshop onboarding after delivery?
This can be handled through the agreed parts and technical-support follow-up process so field operations stay organized.
Which Incoterms do you commonly use?
EXW, FCA, FOB, CFR, and CIF are common; the exact term must match actual responsibility and route design.
Can you confirm your approach to warranty-claim evidence checklist?
Yes. This should follow the agreed quality and warranty process so responsibilities and evidence remain clear.