What if the importer oversells range or warranty locally?
Correct the wording early; unsupported promises create avoidable disputes.
General
What if there is a safety incident in the field?
Escalate immediately, preserve evidence, protect users, and coordinate technical review.
What if the buyer demands free parts for every complaint?
Use a documented claim process; goodwill support should be selective and controlled.
What if the customer compares our price with a non-equivalent offer?
Re-align comparison based on exact spec, term, warranty, and service scope.
What if the buyer refuses destination insurance?
Record the decision in writing and explain the risk clearly.
What if the market requires local homologation not yet completed?
Position the project as pending approval, not ready-for-sale.
What if the importer has weak after-sales capacity?
Start smaller, define limited support scope, and build capability first.
What if different teams send conflicting answers to the buyer?
Use one owner, one version-controlled FAQ, and one approved document source.
Can you classify parts as fast-moving and slow-moving?
Yes. This helps working-capital control and service readiness.