Standard Operating Procedure for Vehicle Export and Partner Fulfillment

This SOP standardizes how AutoGlobalSource handles new-vehicle export, used-vehicle sourcing, partner orders, payment control, shipping, and destination support.

Scope

This procedure applies to new vehicles, used vehicles, dealer or distributor orders, and cross-border shipments handled through AutoGlobalSource or its approved partners.

Standard Export process

1. Requirement intake and market check
2. selected models and fit review
3. Quote and terms confirmation
4. Deposit confirmation
5. VIN, specs and inspection check
6. Balance and shipping booking
7. Shipment and bill of lading
8. Arrival support and handover

Used Vehicle Control Points

• Used-vehicle sourcing starts only after the first screening deposit is confirmed.
• Remote materials must include exterior, interior, engine bay, chassis, VIN, mileage, and any known accident, water, or fire history.
• A third-party inspection is mandatory before final lock-in unless the buyer waives it in writing.
• If the inspection report materially conflicts with the prior description, the buyer may reject the vehicle and request replacement or refund under the agreed terms.
• Refurbishment, modification, and cosmetic work are handled only upon request and are quoted separately.

Dealer and Distributor process

• Partner applications must be verified before quotations, brand use, or order support are activated.
• Commercial terms, territory, payment method, destination responsibility, and after-sales scope must be confirmed before any order is placed.
• All partner orders remain subject to final availability and price confirmation before payment.
• Destination clearance, local registration, and local retail execution are handled by the buyer or the local partner unless otherwise agreed in writing.

Commercial Rules and Responsibility Boundaries

• A quote is valid only within the stated commercial conditions, configuration, and supply window.
• The deposit locks a defined action stage; it does not replace final product, freight, or compliance confirmation.
• The buyer may appoint its own shipping agent or use an approved shipping partner arranged through AutoGlobalSource.
• Used vehicles do not carry an implied after-sales warranty unless a separate support arrangement is signed.
• New-vehicle after-sales, parts, and technical support must follow the written support scope for the target market.

Typical Document Set

• Commercial invoice
• Packing list
• Export declaration documents
• Certificate of origin when required
• Conformity or technical documents for new vehicles when available and required
• Inspection report for used vehicles
• Bill of lading or shipment release documents

If the target market, vehicle class, and purchasing route are already clear, quote review is the next practical step.